Inicio > EstadÃsticas de atenciones brindadas del año 2020 al 4° Trimestre 2024
Atenciones de incumplimiento de promociones, año 2020- 4° trimestre 2024
Año | Trimestre | Tipo | Total | |
AsesorÃa | Denuncia | |||
2020 | Trimestre 1 | 54 | 24 | 78 |
Trimestre 2 | 31 | 17 | 48 | |
Trimestre 3 | 62 | 61 | 123 | |
Trimestre 4 | 42 | 35 | 77 | |
Total 2020 | 189 | 137 | 326 | |
2021 | Trimestre 1 | 81 | 40 | 121 |
Trimestre 2 | 73 | 25 | 98 | |
Trimestre 3 | 94 | 47 | 141 | |
Trimestre 4 | 114 | 41 | 155 | |
Total 2021 | 362 | 153 | 515 | |
2022 | Trimestre 1 | 59 | 20 | 79 |
Trimestre 2 | 0 | 0 | 0 | |
Trimestre 3 | 91 | 43 | 134 | |
Trimestre 4 | 337 | 82 | 419 | |
Total 2022 | 487 | 145 | 632 | |
2023 | Trimestre 1 | 120 | 45 | 165 |
Trimestre 2 | 104 | 60 | 164 | |
Trimestre 3 | 79 | 33 | 112 | |
Trimestre 4 | 159 | 41 | 200 | |
Total 2023 | 462 | 179 | 641 | |
2024 | Trimestre 1 | 74 | 52 | 126 |
Trimestre 2 | 97 | 46 | 143 | |
Trimestre 3 | 94 | 54 | 148 | |
Trimestre 4 | 107 | 35 | 142 | |
Total 2024 | 372 | 187 | 559 | |
Total | 1,872 | 801 | 2,673 |
En los Centros de Solución de Controversias a nivel nacional, entre enero 2020 y diciembre 2024 se han atendido un total de 2,673 personas por incumplimiento de promociones: 326 en 2020 (189 asesorÃas y 137 denuncias), 515 en 2021 (362 asesorÃas y 153 denuncias), 632 en 2022 (487 asesorÃas y 145 denuncias), 641 en 2023 (462 asesorÃas y 179 denuncias) y en 2024 un total de 559 personas fueron atendidas, de las cuales 372 fueron asesorÃas y 187 denuncias.
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Atenciones de incumplimiento de promociones por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Sectores | Total | |||||
Telecomunicaciones | Servicios | Créditos | ArtÃculos del hogar | Prendas de vestir | Otros* | |||
2020 | Trimestre 1 | 41 | 8 | 9 | 4 | 4 | 12 | 78 |
Trimestre 2 | 27 | 3 | 3 | 0 | 0 | 15 | 48 | |
Trimestre 3 | 71 | 11 | 7 | 9 | 3 | 22 | 123 | |
Trimestre 4 | 31 | 5 | 12 | 11 | 2 | 16 | 77 | |
Total 2020 | 170 | 27 | 31 | 24 | 9 | 65 | 326 | |
2021 | Trimestre 1 | 30 | 15 | 17 | 18 | 3 | 38 | 121 |
Trimestre 2 | 19 | 20 | 11 | 13 | 7 | 28 | 98 | |
Trimestre 3 | 34 | 11 | 20 | 16 | 5 | 55 | 141 | |
Trimestre 4 | 29 | 21 | 16 | 24 | 21 | 44 | 155 | |
Total 2021 | 112 | 67 | 64 | 71 | 36 | 165 | 515 | |
2022 | Trimestre 1 | 15 | 13 | 8 | 13 | 2 | 28 | 79 |
Trimestre 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |
Trimestre 3 | 19 | 10 | 19 | 29 | 5 | 52 | 134 | |
Trimestre 4 | 44 | 70 | 43 | 103 | 44 | 115 | 419 | |
Total 2022 | 78 | 93 | 70 | 145 | 51 | 195 | 632 | |
2023 | Trimestre 1 | 24 | 41 | 30 | 9 | 12 | 49 | 165 |
Trimestre 2 | 33 | 30 | 35 | 6 | 14 | 46 | 164 | |
Trimestre 3 | 18 | 22 | 28 | 1 | 17 | 26 | 112 | |
Trimestre 4 | 34 | 35 | 40 | 14 | 15 | 62 | 200 | |
Total 2023 | 109 | 128 | 133 | 30 | 58 | 183 | 641 | |
2024 | Trimestre 1 | 29 | 12 | 34 | 4 | 10 | 37 | 126 |
Trimestre 2 | 26 | 23 | 26 | 5 | 13 | 50 | 143 | |
Trimestre 3 | 18 | 50 | 26 | 11 | 4 | 39 | 148 | |
Trimestre 4 | 19 | 27 | 27 | 13 | 9 | 47 | 142 | |
Total 2024 | 92 | 112 | 113 | 33 | 36 | 173 | 559 | |
Total | 561 | 427 | 411 | 303 | 190 | 781 | 2,673 |
En los Centros de Solución de Controversias a nivel nacional, entre enero 2020 y diciembre 2024 se han atendido un total de 2,673 personas por incumplimiento de promociones: 326 en 2020 (189 asesorÃas y 137 denuncias), 515 en 2021 (362 asesorÃas y 153 denuncias), 632 en 2022 (487 asesorÃas y 145 denuncias), 641 en 2023 (462 asesorÃas y 179 denuncias) y en 2024 un total de 559 personas fueron atendidas, de las cuales 372 fueron asesorÃas y 187 denuncias.
Denuncias de incumplimiento de promociones por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Telecomunicaciones | Créditos | Servicios | ArtÃculos del hogar | Prendas de vestir | Otros* | |||
2020 | Trimestre 1 | 15 | 4 | 1 | 0 | 1 | 3 | 24 |
Trimestre 2 | 8 | 0 | 1 | 0 | 0 | 8 | 17 | |
Trimestre 3 | 39 | 3 | 6 | 3 | 1 | 9 | 61 | |
Trimestre 4 | 18 | 7 | 1 | 4 | 0 | 5 | 35 | |
Total 2020 | 80 | 14 | 9 | 7 | 2 | 25 | 137 | |
2021 | Trimestre 1 | 9 | 7 | 6 | 7 | 1 | 10 | 40 |
Trimestre 2 | 3 | 4 | 6 | 2 | 1 | 9 | 25 | |
Trimestre 3 | 15 | 12 | 2 | 2 | 0 | 16 | 47 | |
Trimestre 4 | 7 | 6 | 7 | 4 | 4 | 13 | 41 | |
Total 2021 | 34 | 29 | 21 | 15 | 6 | 48 | 153 | |
2022 | Trimestre 1 | 5 | 1 | 2 | 2 | 1 | 9 | 20 |
Trimestre 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | |
Trimestre 3 | 5 | 11 | 4 | 5 | 0 | 18 | 43 | |
Trimestre 4 | 12 | 10 | 9 | 13 | 5 | 33 | 82 | |
Total 2022 | 22 | 22 | 15 | 20 | 6 | 60 | 145 | |
2023 | Trimestre 1 | 8 | 11 | 11 | 3 | 4 | 8 | 45 |
Trimestre 2 | 15 | 15 | 7 | 0 | 5 | 18 | 60 | |
Trimestre 3 | 6 | 12 | 2 | 1 | 5 | 7 | 33 | |
Trimestre 4 | 6 | 10 | 5 | 0 | 6 | 14 | 41 | |
Total 2023 | 35 | 48 | 25 | 4 | 20 | 47 | 179 | |
2024 | Trimestre 1 | 13 | 22 | 0 | 0 | 3 | 14 | 52 |
Trimestre 2 | 8 | 10 | 4 | 0 | 6 | 18 | 46 | |
Trimestre 3 | 10 | 18 | 3 | 5 | 3 | 15 | 54 | |
Trimestre 4 | 6 | 13 | 1 | 4 | 4 | 7 | 35 | |
Total 2024 | 37 | 63 | 8 | 9 | 16 | 54 | 187 | |
Total | 208 | 176 | 78 | 55 | 50 | 234 | 801 |
Los sectores con más denuncias por incumplimientos de promociones entre enero 2020 y diciembre 2024: telecomunicaciones (208), créditos (176), servicios (78), artÃculos del hogar (55) y prendas de vestir (50). Mientras que los sectores con menos denuncias son: electrodomésticos, turismo, alimentos, equipo informático, salud, vehÃculos, ahorros, transporte, inmuebles, cosméticos, servicios electrónicos financieros, escolar, hidrocarburos, artÃculos infantiles y seguros-fianzas.
Casos cerrados, consumidores beneficiados y monto recuperado de promociones por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Casos cerrados | Consumidores beneficiados | Monto recuperado |
2020 | Trimestre 1 | 15 | 15 | $1,699.87 |
Trimestre 2 | 11 | 10 | $834.54 | |
Trimestre 3 | 40 | 38 | $13,951.26 | |
Trimestre 4 | 39 | 33 | $5,547.98 | |
Total 2020 | 105 | 96 | $22,033.65 | |
2021 | Trimestre 1 | 53 | 38 | $9,794.98 |
Trimestre 2 | 26 | 14 | $662.89 | |
Trimestre 3 | 48 | 27 | $59,381.73 | |
Trimestre 4 | 36 | 28 | $8,796.12 | |
Total 2021 | 163 | 107 | $78,635.72 | |
2022 | Trimestre 1 | 37 | 25 | $20,133.50 |
Trimestre 2 | 3 | 2 | $11,094.00 | |
Trimestre 3 | 29 | 18 | $5,771.30 | |
Trimestre 4 | 58 | 47 | $26,514.45 | |
Total 2022 | 127 | 92 | $63,513.25 | |
2023 | Trimestre 1 | 68 | 47 | $40,868.04 |
Trimestre 2 | 57 | 42 | $5,433.20 | |
Trimestre 3 | 35 | 26 | $3,740.93 | |
Trimestre 4 | 28 | 19 | $4,951.43 | |
Total 2023 | 188 | 134 | $54,993.60 | |
2024 | Trimestre 1 | 52 | 42 | $15,876.91 |
Trimestre 2 | 36 | 28 | $2,203.91 | |
Trimestre 3 | 46 | 32 | $12,492.68 | |
Trimestre 4 | 36 | 21 | $46,869.41 | |
Total 2024 | 170 | 123 | $77,442.91 | |
Total | 753 | 552 | $296,619.13 |
En los Centros de Solución de Controversias a nivel nacional entre junio 2020 y diciembre 2024, se han cerrado un total de 753 casos con 552 beneficiarios y un monto de recuperación de $296,619.13, de los cuales $22,033.65 fueron recuperados en el año 2020 (96 beneficiarios), $78,635.72 en 2021 (107 beneficiarios), $63,513.25 en 2022 (92 beneficiarios), $54,993.60 en 2023 (134 beneficiarios) y $77,442.91 en 2024 (123 beneficiarios).
Casos cerrados de promociones, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Telecomunicaciones | Créditos | Servicios | ArtÃculos del hogar | Electrodomésticos | Otros* | |||
2020 | Trimestre 1 | 9 | 3 | 1 | 0 | 2 | 0 | 15 |
Trimestre 2 | 7 | 0 | 0 | 0 | 0 | 4 | 11 | |
Trimestre 3 | 23 | 4 | 2 | 2 | 2 | 7 | 40 | |
Trimestre 4 | 22 | 4 | 4 | 4 | 0 | 5 | 39 | |
Total 2020 | 61 | 11 | 7 | 6 | 4 | 16 | 105 | |
2021 | Trimestre 1 | 23 | 7 | 5 | 6 | 2 | 10 | 53 |
Trimestre 2 | 3 | 5 | 3 | 2 | 2 | 11 | 26 | |
Trimestre 3 | 18 | 8 | 6 | 3 | 2 | 11 | 48 | |
Trimestre 4 | 8 | 9 | 4 | 3 | 0 | 12 | 36 | |
Total 2021 | 52 | 29 | 18 | 14 | 6 | 44 | 163 | |
2022 | Trimestre 1 | 6 | 4 | 6 | 3 | 2 | 16 | 37 |
Trimestre 2 | 0 | 0 | 1 | 0 | 0 | 2 | 3 | |
Trimestre 3 | 2 | 9 | 2 | 4 | 0 | 12 | 29 | |
Trimestre 4 | 12 | 10 | 7 | 10 | 5 | 14 | 58 | |
Total 2022 | 20 | 23 | 16 | 17 | 7 | 44 | 127 | |
2023 | Trimestre 1 | 10 | 12 | 11 | 6 | 5 | 24 | 68 |
Trimestre 2 | 10 | 13 | 8 | 2 | 5 | 19 | 57 | |
Trimestre 3 | 7 | 11 | 3 | 0 | 5 | 9 | 35 | |
Trimestre 4 | 8 | 7 | 2 | 1 | 2 | 8 | 28 | |
Total 2023 | 35 | 43 | 24 | 9 | 17 | 60 | 188 | |
2024 | Trimestre 1 | 10 | 14 | 5 | 0 | 7 | 16 | 52 |
Trimestre 2 | 8 | 15 | 0 | 0 | 1 | 12 | 36 | |
Trimestre 3 | 8 | 14 | 5 | 1 | 3 | 15 | 46 | |
Trimestre 4 | 6 | 12 | 1 | 2 | 3 | 12 | 36 | |
Total 2024 | 32 | 55 | 11 | 3 | 14 | 55 | 170 | |
Total | 200 | 161 | 76 | 49 | 48 | 219 | 753 |
Consumidores beneficiados por casos resueltos de promociones, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Telecomunicaciones | Créditos | Servicios | Electrodomésticos | ArtÃculos del hogar | Otros* | |||
2020 | Trimestre 1 | 9 | 3 | 1 | 2 | 0 | 0 | 15 |
Trimestre 2 | 6 | 0 | 0 | 0 | 0 | 4 | 10 | |
Trimestre 3 | 22 | 3 | 2 | 2 | 2 | 7 | 38 | |
Trimestre 4 | 19 | 4 | 3 | 0 | 3 | 4 | 33 | |
Total 2020 | 56 | 10 | 6 | 4 | 5 | 15 | 96 | |
2021 | Trimestre 1 | 18 | 6 | 4 | 2 | 4 | 4 | 38 |
Trimestre 2 | 2 | 4 | 1 | 2 | 0 | 5 | 14 | |
Trimestre 3 | 10 | 6 | 2 | 1 | 1 | 7 | 27 | |
Trimestre 4 | 7 | 8 | 4 | 0 | 3 | 6 | 28 | |
Total 2021 | 37 | 24 | 11 | 5 | 8 | 22 | 107 | |
2022 | Trimestre 1 | 6 | 2 | 4 | 1 | 3 | 9 | 25 |
Trimestre 2 | 0 | 0 | 0 | 0 | 0 | 2 | 2 | |
Trimestre 3 | 2 | 6 | 1 | 0 | 2 | 7 | 18 | |
Trimestre 4 | 10 | 8 | 7 | 3 | 9 | 10 | 47 | |
Total 2022 | 18 | 16 | 12 | 4 | 14 | 28 | 92 | |
2023 | Trimestre 1 | 5 | 9 | 8 | 4 | 4 | 17 | 47 |
Trimestre 2 | 8 | 11 | 5 | 5 | 1 | 12 | 42 | |
Trimestre 3 | 6 | 9 | 2 | 4 | 0 | 5 | 26 | |
Trimestre 4 | 5 | 5 | 2 | 2 | 1 | 4 | 19 | |
Total 2023 | 24 | 34 | 17 | 15 | 6 | 38 | 134 | |
2024 | Trimestre 1 | 7 | 12 | 4 | 5 | 0 | 14 | 42 |
Trimestre 2 | 7 | 9 | 0 | 1 | 0 | 11 | 28 | |
Trimestre 3 | 7 | 11 | 4 | 2 | 0 | 8 | 32 | |
Trimestre 4 | 3 | 8 | 0 | 3 | 1 | 6 | 21 | |
Total 2024 | 24 | 40 | 8 | 11 | 1 | 39 | 123 | |
Total | 159 | 124 | 54 | 39 | 34 | 142 | 552 |
Monto recuperado a favor de personas consumidores en casos de promociones, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
VehÃculos | Turismo | Créditos | Telecomunicaciones | Inmuebles | Otros* | |||
2020 | Trimestre 1 | $0.00 | $0.00 | $94.95 | $332.92 | $0.00 | $1,272.00 | $1,699.87 |
Trimestre 2 | $0.00 | $0.00 | $0.00 | $722.97 | $0.00 | $111.57 | $834.54 | |
Trimestre 3 | $0.00 | $0.00 | $38.07 | $9,733.34 | $0.00 | $4,179.85 | $13,951.26 | |
Trimestre 4 | $0.00 | $695.40 | $54.10 | $2,905.96 | $0.00 | $1,892.52 | $5,547.98 | |
Total 2020 | $0.00 | $695.40 | $187.12 | $13,695.19 | $0.00 | $7,455.94 | $22,033.65 | |
2021 | Trimestre 1 | $0.00 | $0.00 | $991.84 | $6,534.43 | $0.00 | $2,268.71 | $9,794.98 |
Trimestre 2 | $0.00 | $0.00 | $152.26 | $83.88 | $0.00 | $426.75 | $662.89 | |
Trimestre 3 | $48,000.00 | $2,406.20 | $6,881.32 | $789.21 | $0.00 | $1,305.00 | $59,381.73 | |
Trimestre 4 | $0.00 | $3,229.11 | $3,744.18 | $529.13 | $0.00 | $1,293.70 | $8,796.12 | |
Total 2021 | $48,000.00 | $5,635.31 | $11,769.60 | $7,936.65 | $0.00 | $5,294.16 | $78,635.72 | |
2022 | Trimestre 1 | $15,899.00 | $1,800.00 | $265.57 | $187.33 | $0.00 | $1,981.60 | $20,133.50 |
Trimestre 2 | $1,070.00 | $10,024.00 | $0.00 | $0.00 | $0.00 | $0.00 | $11,094.00 | |
Trimestre 3 | $800.00 | $1,367.02 | $1,663.38 | $51.28 | $0.00 | $1,889.62 | $5,771.30 | |
Trimestre 4 | $0.00 | $5,288.22 | $15,017.38 | $1,189.61 | $0.00 | $5,019.24 | $26,514.45 | |
Total 2022 | $17,769.00 | $18,479.24 | $16,946.33 | $1,428.22 | $0.00 | $8,890.46 | $63,513.25 | |
2023 | Trimestre 1 | $705.00 | $0.00 | $11,847.72 | $190.35 | $22,869.60 | $5,255.37 | $40,868.04 |
Trimestre 2 | $0.00 | $0.00 | $1,427.86 | $534.35 | $0.00 | $3,470.99 | $5,433.20 | |
Trimestre 3 | $0.00 | $0.00 | $790.91 | $458.55 | $0.00 | $2,491.47 | $3,740.93 | |
Trimestre 4 | $0.00 | $0.00 | $1,313.08 | $2,530.34 | $0.00 | $1,108.01 | $4,951.43 | |
Total 2023 | $705.00 | $0.00 | $15,379.57 | $3,713.59 | $22,869.60 | $12,325.84 | $54,993.60 | |
2024 | Trimestre 1 | $0.00 | $0.00 | $8,636.13 | $654.51 | $0.00 | $6,586.27 | $15,876.91 |
Trimestre 2 | $0.00 | $377.48 | $361.91 | $512.32 | $0.00 | $952.20 | $2,203.91 | |
Trimestre 3 | $0.00 | $1.00 | $5,210.40 | $5,049.44 | $0.00 | $2,231.84 | $12,492.68 | |
Trimestre 4 | $0.00 | $41,060.10 | $3,460.82 | $1,054.71 | $0.00 | $1,293.78 | $46,869.41 | |
Total 2024 | $0.00 | $41,438.58 | $17,669.26 | $7,270.98 | $0.00 | $11,064.09 | $77,442.91 | |
Total | $66,474.00 | $66,248.53 | $61,951.88 | $34,044.63 | $22,869.60 | $45,030.49 | $296,619.13 |
Atenciones de incumplimiento de publicidad, año 2020- 4° trimestre 2024
Año | Trimestre | Tipo | ||
AsesorÃa | Denuncia | Total | ||
2020 | Trimestre 1 | 73 | 14 | 87 |
Trimestre 2 | 102 | 13 | 115 | |
Trimestre 3 | 109 | 33 | 142 | |
Trimestre 4 | 59 | 19 | 78 | |
Total 2020 | 343 | 79 | 422 | |
2021 | Trimestre 1 | 14 | 2 | 16 |
Trimestre 2 | 21 | 6 | 27 | |
Trimestre 3 | 17 | 4 | 21 | |
Trimestre 4 | 19 | 2 | 21 | |
Total 2021 | 71 | 14 | 85 | |
2022 | Trimestre 1 | 29 | 3 | 32 |
Trimestre 2 | 18 | 1 | 19 | |
Trimestre 3 | 39 | 6 | 45 | |
Trimestre 4 | 243 | 30 | 273 | |
Total 2022 | 329 | 40 | 369 | |
2023 | Trimestre 1 | 162 | 19 | 181 |
Trimestre 2 | 144 | 19 | 163 | |
Trimestre 3 | 155 | 18 | 173 | |
Trimestre 4 | 183 | 25 | 208 | |
Total 2023 | 644 | 81 | 725 | |
2024 | Trimestre 1 | 132 | 26 | 158 |
Trimestre 2 | 113 | 13 | 126 | |
Trimestre 3 | 102 | 23 | 125 | |
Trimestre 4 | 169 | 23 | 192 | |
Total 2024 | 516 | 85 | 601 | |
Total | 1,903 | 299 | 2,202 |
Entre enero 2020 y diciembre 2024 se han atendido un total de 2,202 personas por incumplimiento de publicidad: 422 en 2020 (343 asesorÃas y 79 denuncias), 85 en 2021 (71 asesorÃas y 14 denuncias), 369 en 2022 (329 asesorÃas y 40 denuncias), 725 en 2023 (644 asesorÃas y 81 denuncias) y en 2024 un total de 601 personas fueron atendidas, de las cuales 516 fueron asesorÃas y 85 denuncias.
Atenciones de incumplimiento de publicidad por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Servicios | ArtÃculos del hogar | Telecomunicaciones | Alimentos | Prendas de vestir | Otros* | |||
2020 | Trimestre 1 | 6 | 21 | 21 | 5 | 3 | 31 | 87 |
Trimestre 2 | 29 | 11 | 24 | 5 | 0 | 46 | 115 | |
Trimestre 3 | 15 | 30 | 25 | 4 | 13 | 55 | 142 | |
Trimestre 4 | 11 | 9 | 15 | 3 | 6 | 34 | 78 | |
Total 2020 | 61 | 71 | 85 | 17 | 22 | 166 | 422 | |
2021 | Trimestre 1 | 2 | 0 | 1 | 3 | 1 | 9 | 16 |
Trimestre 2 | 5 | 0 | 4 | 3 | 1 | 14 | 27 | |
Trimestre 3 | 4 | 0 | 2 | 3 | 0 | 12 | 21 | |
Trimestre 4 | 3 | 1 | 3 | 4 | 0 | 10 | 21 | |
Total 2021 | 14 | 1 | 10 | 13 | 2 | 45 | 85 | |
2022 | Trimestre 1 | 9 | 4 | 3 | 5 | 1 | 10 | 32 |
Trimestre 2 | 4 | 0 | 5 | 4 | 1 | 5 | 19 | |
Trimestre 3 | 4 | 17 | 1 | 1 | 4 | 18 | 45 | |
Trimestre 4 | 58 | 91 | 22 | 8 | 20 | 74 | 273 | |
Total 2022 | 75 | 112 | 31 | 18 | 26 | 107 | 369 | |
2023 | Trimestre 1 | 47 | 8 | 22 | 19 | 27 | 58 | 181 |
Trimestre 2 | 50 | 10 | 29 | 24 | 16 | 34 | 163 | |
Trimestre 3 | 66 | 11 | 15 | 14 | 17 | 50 | 173 | |
Trimestre 4 | 58 | 23 | 20 | 24 | 23 | 60 | 208 | |
Total 2023 | 221 | 52 | 86 | 81 | 83 | 202 | 725 | |
2024 | Trimestre 1 | 50 | 7 | 10 | 12 | 15 | 64 | 158 |
Trimestre 2 | 37 | 4 | 15 | 12 | 5 | 53 | 126 | |
Trimestre 3 | 57 | 8 | 5 | 8 | 11 | 36 | 125 | |
Trimestre 4 | 56 | 11 | 23 | 27 | 12 | 63 | 192 | |
Total 2024 | 200 | 30 | 53 | 59 | 43 | 216 | 601 | |
Total | 571 | 266 | 265 | 188 | 176 | 736 | 2,202 |
Los sectores de servicios, artÃculos del hogar y telecomunicaciones son los que tienen más atenciones registradas en el periodo comprendido entre enero 2020 a diciembre 2024 referente a publicidad.
Denuncias de incumplimiento de publicidad por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Telecomunicaciones | Electrodomésticos | Servicios | Prendas de vestir | ArtÃculos del hogar | Otros* | |||
2020 | Trimestre 1 | 5 | 1 | 2 | 0 | 1 | 5 | 14 |
Trimestre 2 | 1 | 3 | 0 | 0 | 3 | 6 | 13 | |
Trimestre 3 | 7 | 8 | 1 | 4 | 6 | 7 | 33 | |
Trimestre 4 | 4 | 1 | 3 | 1 | 3 | 7 | 19 | |
Total 2020 | 17 | 13 | 6 | 5 | 13 | 25 | 79 | |
2021 | Trimestre 1 | 0 | 0 | 1 | 0 | 0 | 1 | 2 |
Trimestre 2 | 1 | 0 | 1 | 0 | 0 | 4 | 6 | |
Trimestre 3 | 0 | 1 | 0 | 0 | 0 | 3 | 4 | |
Trimestre 4 | 0 | 1 | 0 | 0 | 0 | 1 | 2 | |
Total 2021 | 1 | 2 | 2 | 0 | 0 | 9 | 14 | |
2022 | Trimestre 1 | 0 | 1 | 1 | 0 | 0 | 1 | 3 |
Trimestre 2 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | |
Trimestre 3 | 0 | 0 | 0 | 1 | 2 | 3 | 6 | |
Trimestre 4 | 6 | 0 | 5 | 4 | 3 | 12 | 30 | |
Total 2022 | 6 | 1 | 6 | 5 | 5 | 17 | 40 | |
2023 | Trimestre 1 | 2 | 5 | 2 | 5 | 1 | 4 | 19 |
Trimestre 2 | 6 | 1 | 7 | 1 | 1 | 3 | 19 | |
Trimestre 3 | 6 | 1 | 1 | 2 | 1 | 7 | 18 | |
Trimestre 4 | 1 | 6 | 5 | 3 | 2 | 8 | 25 | |
Total 2023 | 15 | 13 | 15 | 11 | 5 | 22 | 81 | |
2024 | Trimestre 1 | 4 | 5 | 1 | 4 | 3 | 9 | 26 |
Trimestre 2 | 2 | 2 | 2 | 1 | 2 | 4 | 13 | |
Trimestre 3 | 2 | 1 | 3 | 2 | 2 | 13 | 23 | |
Trimestre 4 | 2 | 3 | 2 | 3 | 0 | 13 | 23 | |
Total 2024 | 10 | 11 | 8 | 10 | 7 | 39 | 85 | |
Total | 49 | 40 | 37 | 31 | 30 | 112 | 299 |
Los sectores Telecomunicaciones, Electrodomésticos y Servicios son los más denunciados en el tema de incumplimiento de publicidad en el periodo entre enero 2020 a diciembre 2024.
Casos cerrados, consumidores beneficiados y monto recuperado de publicidad por sector, año 2020- 4° trimestre 2024
Año | Trimestre | Casos cerrados | Consumidores beneficiados | Monto recuperado |
2020 | Trimestre 1 | 7 | 3 | $307.01 |
Trimestre 2 | 7 | 7 | $2,192.50 | |
Trimestre 3 | 27 | 21,443 | $7,394,743.66 | |
Trimestre 4 | 13 | 11 | $1,452.40 | |
Total 2020 | 54 | 21,464 | $7,398,695.57 | |
2021 | Trimestre 1 | 21 | 11 | $1,686.32 |
Trimestre 2 | 9 | 6 | $1,489.11 | |
Trimestre 3 | 4 | 2 | $829.00 | |
Trimestre 4 | 3 | 2 | $520.00 | |
Total 2021 | 37 | 21 | $4,524.43 | |
2022 | Trimestre 1 | 3 | 2 | $1,231.00 |
Trimestre 2 | 3 | 1 | $50.00 | |
Trimestre 3 | 2 | 2 | $104.00 | |
Trimestre 4 | 21 | 14 | $2,687.07 | |
Total 2022 | 29 | 19 | $4,072.07 | |
2023 | Trimestre 1 | 20 | 408 | $3,029.18 |
Trimestre 2 | 21 | 16 | $1,942.47 | |
Trimestre 3 | 18 | 12 | $5,874.49 | |
Trimestre 4 | 18 | 13 | $1,278.63 | |
Total 2023 | 77 | 449 | $12,124.77 | |
2024 | Trimestre 1 | 26 | 18 | $5,003.61 |
Trimestre 2 | 11 | 5 | $3,569.92 | |
Trimestre 3 | 15 | 6 | $1,086.90 | |
Trimestre 4 | 25 | 16 | $13,614.20 | |
Total 2024 | 77 | 45 | $23,274.63 | |
Total | 274 | 21,998 | $7,442,691.47 |
Entre enero 2020 y diciembre 2024, se han cerrado un total de 274 casos con 21,998 beneficiarios y un monto de recuperación de $7,442,691.47, de los cuales $7,398,695.57 corresponde al año 2020 (21,464 beneficiarios), $4,524.43 corresponde al año 2021 (21 beneficiarios), $4,072.07 corresponden al año 2022 (19 beneficiarios), $12,124.77 al año 2023 (449 beneficiarios) y $23,274.63 al año 2024 (45 beneficiarios).
Casos cerrados de publicidad, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
Telecomunicaciones | Electrodomésticos | Servicios | ArtÃculos del hogar | Prendas de vestir | Otros* | |||
2020 | Trimestre 1 | 4 | 0 | 1 | 0 | 0 | 2 | 7 |
Trimestre 2 | 0 | 3 | 0 | 0 | 0 | 4 | 7 | |
Trimestre 3 | 7 | 4 | 1 | 7 | 1 | 7 | 27 | |
Trimestre 4 | 4 | 2 | 1 | 2 | 1 | 3 | 13 | |
Total 2020 | 15 | 9 | 3 | 9 | 2 | 16 | 54 | |
2021 | Trimestre 1 | 2 | 4 | 2 | 3 | 2 | 8 | 21 |
Trimestre 2 | 0 | 0 | 3 | 1 | 0 | 5 | 9 | |
Trimestre 3 | 1 | 1 | 0 | 0 | 0 | 2 | 4 | |
Trimestre 4 | 0 | 1 | 0 | 0 | 0 | 2 | 3 | |
Total 2021 | 3 | 6 | 5 | 4 | 2 | 17 | 37 | |
2022 | Trimestre 1 | 0 | 1 | 0 | 0 | 0 | 2 | 3 |
Trimestre 2 | 0 | 0 | 1 | 0 | 0 | 2 | 3 | |
Trimestre 3 | 0 | 0 | 0 | 0 | 1 | 1 | 2 | |
Trimestre 4 | 4 | 0 | 2 | 4 | 2 | 9 | 21 | |
Total 2022 | 4 | 1 | 3 | 4 | 3 | 14 | 29 | |
2023 | Trimestre 1 | 3 | 1 | 5 | 1 | 4 | 6 | 20 |
Trimestre 2 | 6 | 4 | 2 | 1 | 3 | 5 | 21 | |
Trimestre 3 | 4 | 1 | 5 | 2 | 3 | 3 | 18 | |
Trimestre 4 | 3 | 4 | 2 | 1 | 0 | 8 | 18 | |
Total 2023 | 16 | 10 | 14 | 5 | 10 | 22 | 77 | |
2024 | Trimestre 1 | 5 | 6 | 3 | 3 | 1 | 8 | 26 |
Trimestre 2 | 0 | 2 | 0 | 1 | 2 | 6 | 11 | |
Trimestre 3 | 2 | 1 | 2 | 1 | 4 | 5 | 15 | |
Trimestre 4 | 3 | 1 | 2 | 2 | 4 | 13 | 25 | |
Total 2024 | 10 | 10 | 7 | 7 | 11 | 32 | 77 | |
Total | 48 | 36 | 32 | 29 | 28 | 101 | 274 |
Consumidores beneficiados por casos resueltos de publicidad, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
ArtÃculos del hogar | Servicios | Telecomunicaciones | Electrodomésticos | Prendas de vestir | Otros* | |||
2020 | Trimestre 1 | 0 | 0 | 3 | 0 | 0 | 0 | 3 |
Trimestre 2 | 0 | 0 | 0 | 3 | 0 | 4 | 7 | |
Trimestre 3 | 21,426 | 1 | 4 | 4 | 1 | 7 | 21,443 | |
Trimestre 4 | 2 | 1 | 4 | 2 | 0 | 2 | 11 | |
Total 2020 | 21,428 | 2 | 11 | 9 | 1 | 13 | 21,464 | |
2021 | Trimestre 1 | 2 | 2 | 2 | 2 | 0 | 3 | 11 |
Trimestre 2 | 0 | 3 | 0 | 0 | 0 | 3 | 6 | |
Trimestre 3 | 0 | 0 | 0 | 0 | 0 | 2 | 2 | |
Trimestre 4 | 0 | 0 | 0 | 0 | 0 | 2 | 2 | |
Total 2021 | 2 | 5 | 2 | 2 | 0 | 10 | 21 | |
2022 | Trimestre 1 | 0 | 0 | 0 | 1 | 0 | 1 | 2 |
Trimestre 2 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | |
Trimestre 3 | 0 | 0 | 0 | 0 | 1 | 1 | 2 | |
Trimestre 4 | 3 | 1 | 3 | 0 | 2 | 5 | 14 | |
Total 2022 | 3 | 1 | 3 | 1 | 3 | 8 | 19 | |
2023 | Trimestre 1 | 1 | 400 | 3 | 1 | 2 | 1 | 408 |
Trimestre 2 | 1 | 2 | 5 | 2 | 2 | 4 | 16 | |
Trimestre 3 | 1 | 2 | 3 | 1 | 2 | 3 | 12 | |
Trimestre 4 | 1 | 1 | 0 | 4 | 0 | 7 | 13 | |
Total 2023 | 4 | 405 | 11 | 8 | 6 | 15 | 449 | |
2024 | Trimestre 1 | 3 | 1 | 3 | 5 | 1 | 5 | 18 |
Trimestre 2 | 1 | 0 | 0 | 1 | 0 | 3 | 5 | |
Trimestre 3 | 0 | 0 | 1 | 0 | 2 | 3 | 6 | |
Trimestre 4 | 1 | 0 | 1 | 1 | 3 | 10 | 16 | |
Total 2024 | 5 | 1 | 5 | 7 | 6 | 21 | 45 | |
Total | 21442 | 414 | 32 | 27 | 16 | 67 | 21,998 |
Monto recuperado a favor de personas consumidores en casos de publicidad, año 2020- 4° trimestre 2024
Año | Trimestre | Sector | Total | |||||
ArtÃculos del hogar | Créditos | Turismo | Electrodomésticos | Equipo informático | Otros* | |||
2020 | Trimestre 1 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $307.01 | $307.01 |
Trimestre 2 | $0.00 | $0.00 | $0.00 | $806.10 | $0.00 | $1,386.40 | $2,192.50 | |
Trimestre 3 | $7,389,005.45 | $266.00 | $0.00 | $2,230.97 | $2,462.99 | $778.25 | $7,394,743.66 | |
Trimestre 4 | $119.05 | $0.00 | $0.00 | $200.00 | $331.95 | $801.40 | $1,452.40 | |
Total 2020 | $7,389,124.50 | $266.00 | $0.00 | $3,237.07 | $2,794.94 | $3,273.06 | $7,398,695.57 | |
2021 | Trimestre 1 | $127.00 | $19.73 | $0.00 | $589.00 | $40.00 | $910.59 | $1,686.32 |
Trimestre 2 | $0.00 | $25.00 | $0.00 | $0.00 | $450.00 | $1,014.11 | $1,489.11 | |
Trimestre 3 | $0.00 | $0.00 | $0.00 | $0.00 | $799.00 | $30.00 | $829.00 | |
Trimestre 4 | $0.00 | $0.00 | $520.00 | $0.00 | $0.00 | $0.00 | $520.00 | |
Total 2021 | $127.00 | $44.73 | $520.00 | $589.00 | $1,289.00 | $1,954.70 | $4,524.43 | |
2022 | Trimestre 1 | $0.00 | $0.00 | $1,200.00 | $31.00 | $0.00 | $0.00 | $1,231.00 |
Trimestre 2 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $50.00 | $50.00 | |
Trimestre 3 | $0.00 | $25.00 | $0.00 | $0.00 | $0.00 | $79.00 | $104.00 | |
Trimestre 4 | $1,999.70 | $30.00 | $0.00 | $0.00 | $0.00 | $657.37 | $2,687.07 | |
Total 2022 | $1,999.70 | $55.00 | $1,200.00 | $31.00 | $0.00 | $786.37 | $4,072.07 | |
2023 | Trimestre 1 | $57.00 | $0.00 | $0.00 | $54.00 | $0.00 | $2,918.18 | $3,029.18 |
Trimestre 2 | $182.29 | $75.00 | $260.00 | $406.99 | $0.00 | $1,018.19 | $1,942.47 | |
Trimestre 3 | $10.00 | $0.00 | $4,985.00 | $100.00 | $399.00 | $380.49 | $5,874.49 | |
Trimestre 4 | $239.00 | $52.00 | $399.00 | $494.00 | $0.00 | $94.63 | $1,278.63 | |
Total 2023 | $488.29 | $127.00 | $5,644.00 | $1,054.99 | $399.00 | $4,411.49 | $12,124.77 | |
2024 | Trimestre 1 | $297.99 | $739.00 | $101.00 | $1,906.48 | $0.00 | $1,959.14 | $5,003.61 |
Trimestre 2 | $24.90 | $0.00 | $2,000.00 | $1,348.00 | $53.83 | $143.19 | $3,569.92 | |
Trimestre 3 | $0.00 | $0.00 | $0.00 | $0.00 | $569.95 | $516.95 | $1,086.90 | |
Trimestre 4 | $165.00 | $10,400.68 | $300.01 | $305.00 | $2,104.80 | $338.71 | $13,614.20 | |
Total 2024 | $487.89 | $11,139.68 | $2,401.01 | $3,559.48 | $2,728.58 | $2,957.99 | $23,274.63 | |
Total | $7,392,227.38 | $11,632.41 | $9,765.01 | $8,471.54 | $7,211.52 | $13,383.61 | $7,442,691.47 |